Frequently Asked Questions
Everything you need to know about bringing Aromatique scents into your home.
What is the average burn time for your candles?
Our standard 8oz candles offer a clean burn time of approximately 45 to 55 hours, while our luxury 12oz vessels last up to 80 hours when following proper wick-trimming practices.
Are your fragrance oils safe for pets and children?
Yes, we use 100% natural soy wax and phthalate-free fragrance oils. However, we always recommend keeping burning candles out of reach of pets and children and ensuring proper ventilation.
How long does shipping take for home decor items?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping varies by location.
What is your return policy for opened diffusers?
Due to the nature of our products, we can only accept returns on unused and unopened items within 30 days of purchase. If your product arrived damaged, please contact our support team immediately for a replacement.
Do you offer eco-friendly packaging?
Sustainability is at our core. We use biodegradable packing peanuts, recyclable glass vessels, and FSC-certified cardboard boxes for all our shipments.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.